Refund & Cancellation Policy

🚫 No Refund Policy

Genesis Mediatech operates under a strict NO REFUND POLICY for all digital products sold through our platform. This policy is in place because:

• Digital Nature: Our products are digital files (templates, graphics, UI kits, etc.) that are delivered instantly upon purchase.
• Immediate Access: Once purchased, you receive immediate access to download and use the digital products.
• Non-Returnable: Digital products cannot be "returned" as they can be copied and retained even after a refund request.
• Industry Standard: This is a standard practice in the digital products industry to prevent fraud and abuse.

📋 What This Means for You

By making a purchase on our website, you acknowledge and agree that:

1. All sales are final and non-refundable
2. No refunds will be issued for any reason, including but not limited to:
   • Change of mind
   • Accidental purchase
   • Compatibility issues with your software
   • Lack of technical knowledge to use the product
   • Finding a similar product elsewhere at a lower price
3. You are responsible for ensuring the product meets your requirements before purchase
4. Product descriptions, previews, and feature lists are provided to help you make an informed decision

✅ Before You Purchase

To ensure you are completely satisfied with your purchase, please:

• Read Product Descriptions Carefully: Review all product details, features, and specifications
• Check System Requirements: Ensure the product is compatible with your software and devices
• Review Preview Images: Examine all preview images and sample files provided
• Contact Support: If you have any questions, contact us BEFORE making a purchase
• Verify File Formats: Confirm that the file formats provided are compatible with your needs

🔄 Cancellation Policy

Order Cancellation: Due to the instant delivery nature of digital products, orders cannot be cancelled once the payment is processed and the download link is generated.

The entire transaction process is automated and occurs within seconds:

1. Payment is processed through PhonePe payment gateway
2. Order confirmation is generated automatically
3. Download links are sent to your email immediately
4. Product access is granted to your account

Therefore, cancellation requests cannot be accommodated as the product has already been delivered.

🛡️ Exceptions & Special Circumstances

While our general policy is no refunds, we may consider exceptions in the following rare circumstances:

1. Technical Issues

If you experience technical issues with downloading or accessing your purchased product:

• Contact our support team within 48 hours of purchase
• Provide detailed information about the issue
• We will work to resolve the technical problem
• If we cannot resolve the issue, we may offer a replacement product of equal value

2. Defective Products

If the digital product you received is:

• Corrupted or damaged files that cannot be opened
• Significantly different from the product description
• Missing advertised components or files

You must report this within 7 days of purchase with evidence. We will either fix the issue or provide a replacement.

3. Duplicate Purchases

If you accidentally purchase the same product twice:

• Contact us within 24 hours with proof of duplicate transaction
• We will verify the duplicate purchase
• A refund for the duplicate transaction may be issued at our discretion

4. Payment Errors

If you were charged but did not receive the product:

• Check your email (including spam folder) for download links
• Contact support with your transaction ID
• We will investigate and either provide access or process a refund

💳 Payment Gateway Information

We use PhonePe as our secure payment gateway for processing all transactions. PhonePe ensures:

• Secure and encrypted payment processing
• Multiple payment options (UPI, Cards, Net Banking, Wallets)
• Instant payment confirmation
• Transaction security and fraud protection

All payment disputes must be raised within 7 days of the transaction date. For payment-related issues, please contact us with your transaction ID and payment proof.

📞 How to Request Support

If you believe you qualify for an exception under our policy, please contact us with:

1. Order Number: Your unique order/transaction ID
2. Purchase Date: Date and time of purchase
3. Product Name: Name of the digital product purchased
4. Issue Description: Detailed explanation of the problem
5. Supporting Evidence: Screenshots, error messages, or other relevant proof
6. Contact Information: Your email and phone number

⏱️ Response Time

We are committed to addressing your concerns promptly:

• Initial Response: Within 24-48 hours
• Issue Resolution: Within 5-7 business days
• Refund Processing (if approved): 7-10 business days

🔐 Your Rights

As a customer, you have the right to:

• Receive accurate product descriptions and previews
• Access customer support for technical issues
• Receive the complete product as advertised
• Get assistance with download and access issues
• Request clarification before making a purchase

📜 Legal Compliance

This refund policy complies with Indian consumer protection laws and digital commerce regulations. By purchasing from Genesis Mediatech, you agree to these terms and conditions.

This policy is designed to protect both the customer and the business, ensuring fair practices in the digital products marketplace.

🔄 Policy Updates

Genesis Mediatech reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.